Which technique is used for identifying and assessing risks within business processes?

The technique of using interviews and feedback is highly effective for identifying and assessing risks within business processes. This approach allows a business to gather qualitative insights directly from individuals who are familiar with the operations and potential pitfalls of various processes. By engaging stakeholders, employees, and management in conversations about their experiences, concerns, and observations, a clearer picture of potential risks emerges.

This method leverages personal knowledge and firsthand accounts that may not be captured through more quantitative approaches. It also encourages an open dialogue about risk perceptions, leading to a more comprehensive understanding of both obvious and subtle risks that could impact the organization.

Market research primarily focuses on understanding market conditions and customer preferences rather than internal processes, making it less suitable for assessing risks linked to specific business operations. A RAG rated risk plan, while useful for categorizing risks based on their severity, does not inherently involve the active engagement and feedback from staff that is critical for risk assessment. Cost-benefit analysis typically evaluates the financial implications of decisions rather than identifying risks, often overlooking the qualitative aspects that interviews and feedback can reveal.