Which of the following is a key characteristic of both public and private quality initiatives?

Customer satisfaction is a fundamental aspect shared by both public and private quality initiatives. In any organization, whether it is a public service or a private enterprise, successful quality initiatives are centered around meeting the needs and expectations of customers. This focus on customer satisfaction drives organizations to continuously improve their products and services, ensuring they align with user demands. In public initiatives, this could be reflected in how services meet the community's needs, while private organizations concentrate on consumer preferences to gain a competitive edge. Therefore, incorporating customer feedback and striving for high standards of quality is essential for both sectors, highlighting the importance of delivering value to customers as a guiding principle.