Which model of change management is characterized by a three-step process of unfreezing, changing, and refreezing?

The correct answer is Lewin's Change Management Model, which is indeed characterized by a three-step process known as unfreezing, changing, and refreezing. This model provides a foundational framework for understanding how to implement change within an organization effectively.

The first step, unfreezing, involves preparing the organization for change. This stage is crucial because it helps individuals and teams recognize the need for change, create awareness about the current situation, and prepare for the transitions to come. It essentially 'unfreezes' the existing mindset and practices that may obstruct change.

The second step, changing, is where the actual transition takes place. During this phase, new behaviors, processes, and ways of working are introduced. It is important for leaders to guide and support their teams through this phase to ensure that change is effectively adopted and integrated into everyday operations.

The third step, refreezing, is about solidifying the change and ensuring that it becomes the new norm within the organization. This involves reinforcing the changed behaviors and processes so that employees can adjust to the new environment. The goal is to prevent regression to old habits and ensure long-term sustainability of the change.

In contrast, the ADKAR model focuses on individual change and emphasizes awareness, desire,