Which is a primary function of written communication in the workplace?

Written communication plays a crucial role in the workplace, serving multiple essential functions. One of its primary functions is to formally document important information and decisions. This documentation is vital for several reasons, including creating a record for future reference, ensuring clarity in communication, and providing a legal account of agreements and conclusions reached.

Formal documentation helps to prevent misunderstandings, as it captures the details that might get lost in verbal exchanges. It ensures that all stakeholders have access to the same information, thereby aligning their understanding and expectations. Furthermore, such written records can be referenced later to reinforce responsibilities or decisions made, to track progress, or to evaluate outcomes against initial agreements.

While conveying the outcome of meetings, fostering informal relationships, and verbal discussions have their places in workplace communication, they do not encompass the formal documentation aspect that is crucial for maintaining clear and accurate records. The focus on documentation in option B highlights the fundamental importance of accountability and clarity in business communications.